Mobile Devices Playing a Key Role in Planning Marketing Strategy for a Business

Since the demise of newspaper’s great hegemonic grip on advertising, news media minds have been banging their big brains together, trying to come up with ways that not only monetize their content, but also generate some of the sweet ad revenue they used to have the luxury of enjoying. This is, of course, much harder in the infinite space and freedom of the internet. (limited space and information gatekeeping was a true friend to print news)

It’s been a bit of a slog and news outlets have been in “trial and error” mode for a while and still haven’t quite gotten it fully figured out. That being said, over the last year or so, user trends have been offering great nuggets of insight that are changing the way marketers and news sites are adapting to trends in mobile news consumption.

The landscape for mobile news outlets was important enough to make it to the front page of The Pew Research State of the Media 2015. What was the big deal? That 39 out of 50 legacy news outlets get more traffic from mobile devices than from desktop computers!  

Full list (stats provided by comScore)…http://www.journalism.org/media-indicators/digital-top-50-online-news-entities-2015/

In the digital-only “newsscape,” a similar trend was noted.

The report states, “similar to the larger list of top 50 digital news entities, just a minority of these digital-only sites, 11 in all, had audiences that spent more time with them via a mobile device than a desktop.”

Here’s the complete list of digital native sites... http://www.journalism.org/media-indicators/digital-top-50-digital-native-news-sites-2015/

This preference for mobile news consumption is only mildly tempered by the fact that longer times were spent on news sites when being read on desktop computers.

Nevertheless, it matters.

Believe it or not, tracking consumer behavior has been one of the main problems with news outlets and marketers alike when considering ad dollars for mobile. Now we know that people are preferring their mobile devices for their news both while in on-the-go situations as well as in the down time of “Netflix and chill” moments.

In addition, we appear to be in a “mobile ad desert” where despite a rapid increase year over year in mobile advertising spending, there’s still a gap between advertising dollars spent on TV and other marketing channels and those spent on mobile. It seems that marketers haven’t quite picked up on the huge leap mobile viewership has taken. As an example, Adobe Digital Index reported in July 2015 that media has risen by two hours a day over the last five years, but advertisers have been slow to respond.

The article states, “Just as internet advertising once experienced a lag between the number of unique users and advertising spend, a gulf now exists between the growing amount of time consumers spend viewing content on mobile devices and the relatively small investment brands are making in the channel. But it’s just a matter of time until the numbers match.”

When confronted with new information, a new approach is often required. And this positive mobile news usage data begs for new solutions.

One of the more interesting examples of calculating an accurate measure was put forward by the Financial Times. The FT has switched to a time-based metric, one that places attention front and center in their value assessment. Other news outlets are also recognizing the truer value of an attention-based metric, as well. I’ve begun calling this the “after the fold” ad as it appears when I’ve stayed on a story long enough to show I’m committed. This strategy bets squarely on the contents ability to hold attention. And so far, so good.

Although various solutions abound, no silver bullet has yet been discovered (and perhaps never will). Serious impediments to accurate metrics (and hence, the flow of ad dollars) include bots that inflate the numbers and the easy accessibility to, and preference for, ad-blocking. This trend is particularly noted among millennials. 

But even so, a new approach based on time as opposed to volume (number of clicks) could be the way forward for news outlets. Getting a handle on what they have to offer marketers may be the thing to lead news outlets out of the red and back into the black.

For more on sales and marketing, visit smstudy.com.

[Orignal article can be found at https://www.smstudy.com/article/mobile-devices-playing-a-key-role-in-planning-marketing-strategy-for-a-business]

Learn How You Can Increase Online Reach of Your Business

As a seller, your website or ecommerce webstore can bring you a good amount of traffic and sales. It offers a great way to attract new customers and increase the reach of your products and brand. However a small company typically may not have the resources to create a comprehensive website, set up a payment gateway, or invest on online marketing efforts. Even an existing seller could face a roadblock when it comes to increasing reach, as online marketing spends become progressively higher. This is where alliances or relationships with online marketplaces can help.

Strategic alliances or relationships with online marketplaces are very effective for increasing reach. An online marketplace is a type of e-commerce website where product and inventory information is provided by multiple third parties, and the transactions are processed by the marketplace operator. The product offered could be a physical product, such as clothing, furniture, books, or electronics. Or it could even be an intangible product, such as an online training course, downloadable game, or streaming video.

The marketplace processes consumer transactions and the participating retailers or wholesalers fulfill and deliver the products and services; thus, the online marketplace or site is really the middle-man. Some marketplaces may also handle order fulfilment and delivery management services, for which they typically charge a premium. Because marketplaces offer products from many providers, they offer a wider selection and more competitive prices than those offered by the e-commerce sites of individual businesses.

For a small manufacturer that does not have a large enough brand to attract brick-and-mortar retailers and does not have sufficient money to gain and manage a critical mass of visits on its own website, partnering with an online marketplace makes perfect sense. It helps the manufacturer save the costs involved in online marketing and enhancing customer experience. For the online marketplace, it means an additional product or brand available for its customers to choose from, thus becoming a win-win relationship for the marketplace operator and the small manufacturer.

These companies benefit by paying a small percentage of their revenue to the marketplace operator who can provide those services. Since the marketplace operator typically has multiple—sometimes thousands of associated parties promoting their products on the website, it is cost effective and scalable. These online marketplaces are often the primary destination people choose to purchase a particular product. If you’re looking to increase reach, marketplaces offer you a quick and easy access to new markets.

Small publications and authors often use the online marketplace (companies such as Amazon) to sell their books. These small publications do not have the resources to reach a global audience on their own. Thus, strategic partnerships with online booksellers or websites that have a huge reach will help them promote their books effectively.

Visit www.smstudy.com to learn more ways to increase your online reach.

[Original article can be found at https://www.smstudy.com/article/learn-how-you-can-increase-online-reach-of-your-business]

What Architecture is right for your Mobile App?

To determine the right mobile app architecture, a company needs to understand the following:

1. Categorization of Key Features—The company can employ use cases in this process to determine the key features that customers require from the app. Then, the key features should be classified as informational, transactional, or device-oriented.

• Informational features are those where information is being consumed by a user, such as reading news on a subject.

• Transactional features are those where a user carries out a transaction with the application, such as sharing, buying, or downloading.

• Device-oriented features are those that enable a user to utilize device-specific features, such as using the camera or the gyroscope.

If a mobile app primarily has informational features, such as consuming news, then a web app might be sufficient. If, however, a mobile app primarily uses device-specific features, such as scanning codes using the camera, then a native app or a cross-platform app may be necessary.

2. Type of User Experience Desired—If the type of customers a company is targeting for its app demands a high-quality user experience from the app, the best approach is native app development, followed by cross-platform development. The best user experience generally comes with utilizing the best that the operating system and the mobile device have to offer, which is what a native app can deliver. For customers who are fine with basic functionality, even a web app may suffice.

3. Need for Multiplatform Compatibility—If the target market uses a wide variety of mobile devices and operating systems, it is important for a company to develop apps for each of the mobile platforms. Unless complex features are required for the apps that will require native app development, a company may be better off developing apps using a cross-platform framework or developing web apps. Where the target audience uses a limited range of devices and/or operating systems and requires complex features, native apps are the best option.

4. Need for Offline Usage—If the target market has intermittent Internet connectivity, or does not use mobile Internet very often, it may make sense for a company to make an app, or important parts of the app, available for offline usage. If the app primarily acts as a means for a user to stay updated on news, offers, or other real-time information, then the need for offline usage will be much lower.

Once the mobile app development method is decided, the company then selects a specific mobile app development tool that should ideally fulfill all of the following criteria:

• The mobile app development team should know how to use the tool. In the absence of in-house knowledge, external resources should be easily available to use the tool for the company.
• Developers should be able to use the tool to create all the features desired by customers.
• The cost associated with the tool should be within the budget specified by the digital marketing team.
• The time taken to create an app using the tool should be within the timeframe specified by the digital marketing team.
• The tool should not be based on technologies or languages that are likely to decrease in popularity or become obsolete in the near future.

[Original article can be found at https://www.smstudy.com/article/what-architecture-is-right-for-your-mobile-app]

Mobile App Development Methods: Part 2

A number of factors make developing a mobile app difficult, such as the existence of multiple mobile app platforms, various operating system versions for each platform, and multiple device types, each with its own set of unique features. Given this variety, there are also many ways to design a mobile app, but the three most common methods are native app development, cross-platform development, and web app development. The company must decide which of these types of development methods is most suited for its needs. This decision should be guided primarily by what makes the most sense for the customer.

Let’s now discuss Cross-Platform Development along with key characteristics and situations in which this type of method should be chosen.

Cross-Platform Development—This method involves developing the app once on a cross-platform app development framework and then running it on multiple platforms after making suitable adjustments for each platform. The apps are listed in the mobile app store of each platform and can be accessed and downloaded.

Key characteristics of this method are as follows:

• Ability to Use Operating System and Device Functionality—Apps that are developed using the cross-platform development method do not have as much ability to use the operating systems and device functionality as apps developed using the native app development method since some features are made available only to native app developers by a mobile platform in order to promote the platform. In addition, any new upgrades to the operating system of a platform or additional device features are not immediately available to cross-platform frameworks—and sometimes are not made available at all.

• Ability to Be Used Offline—Because cross-platform apps are installed directly on mobile devices, just like native apps, some or all features may be used even when there is no Internet connection because the app can use data stored locally on the device. Once an Internet connection is restored, the mobile app can synchronize new data with a central server.

• Cost of Development—The cost of developing apps for multiple platforms using a cross-platform framework is much lower than the cost for developing native apps for each platform. The cost savings are a result of the fact that the basic code of an app built using a cross-platform framework is the same across platforms with only small adjustments being required for each platform. Most of the development effort for one platform can be reused for all other platforms.

• Level of Skills Required—If a company wants to create apps for multiple platforms using a cross-platform framework, the app development team only needs to know how to create apps on one framework. Thus, even moderately skilled resources might provide enough expertise in app development if the company chooses this method of development.

Here is an example of Cross-Platform Development:

• Most gaming apps use cross-platform development, which helps them function on one or more operating systems. Creating an app using cross-platform development has enabled these gaming companies to target the entire mobile, tablet, or other device market, which uses different operating systems. Such cross-platform apps have a larger customer base than native apps.

[Original article can be found at https://www.smstudy.com/article/mobile-app-development-methods-part-2]

Mobile App Development Methods: Part 2

A number of factors make developing a mobile app difficult, such as the existence of multiple mobile app platforms, various operating system versions for each platform, and multiple device types, each with its own set of unique features. Given this variety, there are also many ways to design a mobile app, but the three most common methods are native app development, cross-platform development, and web app development. The company must decide which of these types of development methods is most suited for its needs. This decision should be guided primarily by what makes the most sense for the customer.

Let’s now discuss Cross-Platform Development along with key characteristics and situations in which this type of method should be chosen.

Cross-Platform Development—This method involves developing the app once on a cross-platform app development framework and then running it on multiple platforms after making suitable adjustments for each platform. The apps are listed in the mobile app store of each platform and can be accessed and downloaded.

Key characteristics of this method are as follows:

• Ability to Use Operating System and Device Functionality—Apps that are developed using the cross-platform development method do not have as much ability to use the operating systems and device functionality as apps developed using the native app development method since some features are made available only to native app developers by a mobile platform in order to promote the platform. In addition, any new upgrades to the operating system of a platform or additional device features are not immediately available to cross-platform frameworks—and sometimes are not made available at all.

• Ability to Be Used Offline—Because cross-platform apps are installed directly on mobile devices, just like native apps, some or all features may be used even when there is no Internet connection because the app can use data stored locally on the device. Once an Internet connection is restored, the mobile app can synchronize new data with a central server.

• Cost of Development—The cost of developing apps for multiple platforms using a cross-platform framework is much lower than the cost for developing native apps for each platform. The cost savings are a result of the fact that the basic code of an app built using a cross-platform framework is the same across platforms with only small adjustments being required for each platform. Most of the development effort for one platform can be reused for all other platforms.

• Level of Skills Required—If a company wants to create apps for multiple platforms using a cross-platform framework, the app development team only needs to know how to create apps on one framework. Thus, even moderately skilled resources might provide enough expertise in app development if the company chooses this method of development.

Here is an example of Cross-Platform Development:

• Most gaming apps use cross-platform development, which helps them function on one or more operating systems. Creating an app using cross-platform development has enabled these gaming companies to target the entire mobile, tablet, or other device market, which uses different operating systems. Such cross-platform apps have a larger customer base than native apps.

[Original article can be found at https://www.smstudy.com/article/mobile-app-development-methods-part-2]

Paint an Image for your Marketing Activity

An image is worth a thousand words. Image-centric social networks are generally very popular and have an impressive retention rate. These sites focus on the posting and sharing of images and short videos. For a successful social media marketing campaign, it is important to stay up-to-date on trends, and image marketing is one of the biggest trends.

The consumer attention span is ever shrinking. In today’s information age, audiences are flooded with content available at a single touch. This abundance of content makes it harder for good content to cut through the clutter and get noticed, but images capture the attention of consumers. They must be presented with engaging content quickly, or viewers will quickly move on to the next item.

If a social media post has multiple paragraphs of text, there is a chance it will be ignored by people who feel they do not have time to read it. However, images stand a better chance of capturing people’s attention, and therefore, a post with an image has a much better chance of engaging readers just long enough to pique their interest. Once viewers have noticed the image ad, they may then want to learn more and consume the content in more detail.

Here are two examples of Image Marketing:

• Pinterest, Instagram, Tumblr, and Snapchat are some of the popular image centric social networks which focus on the posting and sharing of images and short videos. These image-centric networks have millions of users and a loyal user base.
• Facebook ads are a great example of image marketing and native marketing at the same time. The ads, or “Suggested Posts,” are seen by Facebook users within their news feed and are presented in a way that is woven in with their friends’ posts and shares. They provide a large image and brief line of text that is visually appealing and engaging, and hopefully well targeted to be of interest to viewers. The result is an ad that really does not look or feel like advertising, which is arguably the best kind of all.

[Original article can be found at https://www.smstudy.com/article/paint-an-image-for-your-marketing-activity]

What are the technical skills required for developing a mobile app?

Generally, a company assigns a dedicated team to develop mobile applications for the organization. This team might be in-house, or the company may choose to assign the development work to an external firm. In either case, it is essential that the team has the necessary skills to develop mobile applications with the features that the company has determined are required.

 

A company may have fewer features in its first few apps, but it should ensure that the application development team has the requisite skills to create apps that have more advanced features as well, in case the company decides to add features at a later time. Given increasing mobile usage among customers across all industries, companies will, in all probability, need to constantly adapt to consumer needs and create more advanced mobile apps to keep up with mobile app trends and changing demands.

 

Also, several mobile application development platforms exist, and the team should ideally be able to develop applications across those platforms. However, if the team is able to identify and create apps for the most popular platform used by its target audience, then the company can test customer acceptance of its apps on the most frequently used platform before developing similar apps for other platforms.

 

The performance of mobile apps even on the same platform may differ based on the device type (tablet or phone) or the device model. Thus, the application development team must create apps that can perform equally well across device types and device models.

 

Some of the specific skill sets that a mobile app development team must have are as follows:

• User Interface (UI) design—This skill refers to the ability to design an app that has an attractive, easy-to-navigate, and responsive design. It requires both creative skill and knowledge of best practices in UI design for mobile apps.
• Database and hardware computing—This knowledge refers to the ability to create databases with an optimal data structure, specify interaction of the app with the device hardware, minimize power requirements, ensure security of the app against external threats like viruses and hacking, and allocate memory efficiently.
• Programming—Programming languages translate business logic into a machine-readable language. It is important to write programming code efficiently and in modules so changes to the code can be implemented easily. The team should have knowledge of using Application Programming Interfaces (APIs) for various mobile application platforms. These APIs allow programmers to create apps without requiring access to the proprietary underlying code developed by the mobile application platform companies. Preferably, the team should also know how to use interfaces that allow one to create mobile apps that can be deployed across different mobile application platforms.
• Business understanding—The app development team should have a basic understanding of the business’s overall Marketing Strategy and how the app fits into this strategy. This understanding will give the team a sense of the target customers, which may further enable them to create an optimal UI and ensure the final product supports the intended positioning of the app in the mobile app store.

[Original article can be found at https://www.smstudy.com/article/what-are-the-technical-skills-required-for-developing-a-mobile-app on smstudy.com]

Why is Formulating Social Media Strategy Important for Business?

“Social media” is an umbrella term that includes web-based software and services that bring users together online and allow them to exchange ideas, discuss issues, communicate with one another, and participate in many other forms of social interaction. With the proliferation of different forms of social media, such as blogs, forums, audio-visual sharing sites, personal networking sites, and professional networking sites, consumers are constantly bombarded with many marketing messages.

Social media refers to all channels where people and customers are able to interact with each other via digital media that are public or accessible to multiple users. There are a number of social media websites, each of which has created its own model for enabling people to communicate with each other. Social media sites use content in various forms to build digital communities in which ideas and content are shared and discussion and comments are encouraged.

It is important to keep in mind, when planning a Social Media Marketing Strategy, that consumers will not always react positively to a company’s updates and content on social platforms. Negative comments about a brand and its products are inevitable even on the company’s own social media platforms.

Some companies will choose to exert control over comments on their own platforms and delete those that they feel reflect poorly on the brand. Other companies may choose to allow the negative comments to remain and respond in an empathetic way by offering an apology and/or a solution to issues. Leaving negative comments online, along with the company’s responses shows that the company is open, honest, and transparent. This also provides an opportunity to turn disgruntled customers into a brand evangelist.

It is also important to understand the distinction between “earned” and “paid” opportunities for “sharing.” For example, building “followers” or “shares” through the development and posting of valuable content is “earned.” Alternatively, several social platforms provide “paid” opportunities for advertising and promoted posts in order to share information. Earned and paid strategies on social media are not mutually exclusive and often the most effective social media strategies employ a combination of both. 

[Original article can be found at https://www.smstudy.com/article/why-is-social-media-important-for-business]

Utilizing User Personas and Use Cases to Design and Develop a Mobile App

User personas depict typical customer profiles. A user persona may include age, gender, occupation, location, relationship status, type of mobile device owned, personality type, and any other features that are relevant for defining customers of mobile apps. It also helps to name user personas so that the team can think of a persona as a real person. Each persona should be based on market research that focuses on identifying specific types of customers who are most likely to use a company’s mobile app. The number of different user personas created and referenced should be manageable. For apps that appeal to a narrow segment of customers, three to five user personas are generally sufficient.

After user personas are defined, developers create user stories for each of the personas. These stories contain an indication of how the personas would use the app, what the personas might seek to do with the app, and the specific features that will enable the personas to effectively perform the tasks that they seek to perform. The objective is to eventually define user requirements by collating all of the user stories.

Mobile content developers use user stories to derive a use case, which is a list of steps that define the interactions between the user and the mobile device. After use cases for all personas are drawn, all use cases are combined in a single diagram to determine the key features that are required in the app.

This method does not determine all features that should be included in an app but only those key features that have been identified as part of the persona and use case development process. There will be a number of features that support the key features and that can be defined during a more detailed planning step undertaken later in the planning process. For example, sharing match results may need the app to be integrated with apps that enable sharing, such as e-mail apps or social media apps. This integration is a supporting feature that can be identified at a later stage.

Utilizing personas and use cases ensures that no key features that are required by the target markets are missed and that such features form the core of the design.

[Original article can be found at https://www.smstudy.com/article/utilizing-user-personas-and-use-cases-to-design-and-develop-a-mobile-app]

What is Affiliate Marketing and How Does It Work?

Companies may wish to partner with entities—such as publishers that are individuals or other companies—that can be beneficial to the brand. This can be a productive way for a company to expand its reach and marketing efforts. 

There are two ways affiliate marketing is approached: companies offer affiliate programs directly to other companies/individuals, or they can sign up to be an affiliate through another organization. The company that is offering or controlling the affiliate program will pay a commission for every lead or sale the affiliate delivers to the company’s website.

Affiliate marketing is performance-based marketing where customers or partners are rewarded for designated actions that help market the brand. For example, a customer might mention in a Facebook post that he or she purchased a product and gain a certain number of reward points for their post.

The affiliate marketing program may be structured so that when more than ten friends like or comment on that post, the individual earns more points. The affiliate can then redeem these points against the company’s products or some partner brands.

Affiliate marketing helps widen a company’s reach exponentially using the most credible medium—existing customers. Websites offering price comparison services, coupons, shopping directories, and virtual currency platforms are the most popular affiliate marketing websites.

To look at affiliate marketing in a simple way, it is a cycle consisting of three key entities. These entities are the “merchant,” which is the brand whose product is being marketed, the “publisher” who is the affiliate, and finally the “customer.” In simple words, the advertiser pays a certain commission to the publisher for bringing new customers to the business.

Through affiliate marketing, merchants or companies gain a wider reach to sell their products or services, which is usually a key element to any marketing strategy. This approach can also allow the company to build a strong image or brand name.

One of the main advantages of affiliate marketing is that companies can gain more customers with limited dollars, since the approach is commission based or points based. However, there is the possibility that some merchants may incur high commission, maintenance, and initial setup costs, depending on the nature of the business.

Affiliate marketing is different from referral marketing in the way that it uses online marketing platforms—social media, search engine marketing, and more—to market the product while referral marketing is primarily based on word-of-mouth and relies heavily on trust and personal relationships between existing customers and prospects.

Affiliate marketing can be a powerful tool for a product brand because, in addition to helping grow the customer base, it can also aid brand presence in the market and create a buzz around the brand and its respective brand identities.

Attracting the right affiliates is very important for the affiliate program to be a success and in determining the volume that can be expected from the program. Updating content regularly and staying up-to-date with recent trends is equally important to help ensure that customers respond to the company’s offers.

A product or service does not have to cater to a niche market. Common-place brands, even fast moving consumer goods brands, can benefit greatly from affiliate marketing with the help of the right offers and efficient partners.

Getting products onto as many sites as possible is not necessarily the most important goal. Marketers must also consider the relevance, value, and traffic of the sites and platforms that one is able to reach.  

There are some common mistakes affiliates tend to make, and businesses need to be aware of them. The job of the affiliate is to “market” the product, not “sell” the product. Selling is the job of the advertiser itself. Trying too hard to push customers to buy the product may only push prospective customers away.

Partnering with too many affiliates can be another mistake that brands need to carefully consider. Being everywhere can serve to dilute the customer perception about the brand and undermine its credibility. A crucial component to help ensure success with affiliate programs is to have robust analytics capabilities in place and to use them regularly. This will enable the company to understand which affiliates bring in more business, the value of that business, and where they should increase or decrease their efforts and investments in affiliate marketing. 

[Acknowledgement: Article was originally posted at https://www.smstudy.com/article/why-is-social-media-important-for-business]